Shipping Policy

Thank you for shopping with Tenkiller Customs! Each of our car freshies is handmade with care, and we appreciate your patience while we prepare your order.

Processing Times

Orders are typically processed and shipped within 3–7 business days. Processing times may be longer during holidays, sales, or periods of high order volume.

Please note that processing time does not include shipping transit time.

Shipping

Orders are shipped using the shipping method selected at checkout. Once your order has been shipped, you will receive tracking information when available.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.

Shipping Address

Please make sure your shipping address is correct before completing your order.

Tenkiller Customs is not responsible for orders shipped to an incorrect address provided by the customer. If your package is returned to us because of an incorrect or incomplete address, additional shipping costs may apply to have the package resent.

Lost, Stolen, or Delayed Packages

Once your package has been handed over to the shipping carrier, Tenkiller Customs is not responsible for delays, lost packages, or stolen packages.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly and check with neighbors or around your delivery area.

Damaged Packages

We carefully package our freshies to help prevent damage during shipping. However, if your order arrives damaged, please contact us within 3 days of delivery and provide photos of the damaged item and packaging.

We will review the situation and determine the appropriate resolution.

International Shipping

At this time, we ship within the United States only unless otherwise stated on our website.

Important Freshie Shipping Information

Car freshies are sensitive to heat. During warmer months, your freshie may soften or become slightly misshapen during transit. This is a natural result of exposure to high temperatures and does not necessarily indicate a defect.

Please remove your freshie from its packaging and store it in a cool location upon arrival.

By placing an order with Tenkiller Customs, you acknowledge and agree to the terms of this Shipping Policy.

Thank you for supporting our small business! ❤️