Refund policy

No Return & No Refund Policy

Thank you for supporting our small business! Because our car freshies are handmade and often made to order, all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or cancellations once an order has been placed. Due to the handmade and personal nature of our products, we are unable to restock or resell returned freshies.

Damaged or Incorrect Orders

We want you to be completely satisfied with your purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and, if approved, may offer a replacement or another appropriate resolution.

Scent & Color Variations

Our freshies are handmade, so slight variations in color, appearance, size, and scent strength may occur. These variations are not considered defects.

Scent preferences are subjective, and we cannot offer refunds or replacements because a customer does not like the scent or finds it stronger or lighter than expected.

Melting & Heat Damage

Freshies can soften, warp, or melt when exposed to excessive heat. Heat-related damage is not eligible for a refund or replacement.

Please keep freshies away from direct sunlight, extreme heat, hot surfaces, and prolonged exposure to high temperatures.

Lost, Stolen, or Incorrectly Delivered Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost, stolen, or delivered to an incorrect address provided by the customer.

Please double-check your shipping information before completing your order.